Customer segmentation for a leading automotive OEM
For a leading German automotive OEM, we developed a global customer segmentation blueprint in line with its new luxury strategy. By analyzing the client base, identifying relevant segmentation criteria, and developing preference-based offerings, our consulting team helped take buyer experience and luxury perception to the next level, all while drawing on best practices from other segments. By designing a practical, actionable blueprint for all stakeholders (central teams, markets, and local car dealers), we were able to ensure the approach was implemented globally across the organization.