Sebastian Feldmann
Sebastian Feldmann is a Senior Partner at Roland Berger in Munich. He heads the team Service Excellence at our Operations Strategy unit. His core competencies include strategic and operational consulting for companies in the engineered products and automotive sector, with a focus on growth, profitability and business model transformation mandates. He’s a trusted advisor for all topics relating to service & after-sales optimization, supply chain management and operational improvement.
Sebastian brings more than 15 years of service, supply chain and operations expertise at leading top-management consultancies to Roland Berger. He studied International Business Administration at the WHU Koblenz in Germany, Kobe University in Japan and the J. L. Rotman School of Management in Toronto, Canada.
Service is king. Customers do not focus on what products do. Customers focus on what products can do for them.
Overcoming the service workforce crisis
Study, October 1, 2024
Hannover Messe 2024: Energizing a sustainable industry
Article, April 5, 2024
Corporate Venturing
Article, September 11, 2023
Resilience in aerospace supply chains: Why transparency is the key
Article, September 8, 2023
Service Excellence
Solution, May 19, 2023
Operations Consulting: Supply Chain Management & Logistics
Solution, October 11, 2022
Supply chain platform - from customer to core
Article, July 14, 2022
A paradigm shift towards a service imperative
White paper, July 13, 2021
Massive potential for industry: Blockchain beyond the cryptocurrencies
Article, May 28, 2021
Packaging and processing industry: Rethinking the service business
Article, April 7, 2021
Lean service excellence in building technology
Article, March 6, 2020
After-Sales & Service – key profit lever, but frequently underestimated
White paper, October 6, 2019
Predictive maintenance – from data collection to value creation
Study, August 1, 2018
Predictive Maintenance
Study, April 25, 2017
Good service is good business
Point of view, June 27, 2016
COO Insights – Service Excellence
Think:Act, December 2, 2015